Subekti, A. (2012). Pengaruh Tangibel, Reliability, Responsiveness, Assurance, Empathy Terhadap Pelayanan Automatic Teller Machine Bank Central Asia Di Yogyakarta. Jurnal Manajemen, 2(1), 43 - 48. Retrieved from https://jurnalfe.ustjogja.ac.id/index.php/manajemen/article/view/140