PENGARUH FIRM IMAGE DAN AFFECTIVE LOYALTY TERHADAP WORD OF MOUTH PADA KONSUMEN PRODUK KOSMETIK WARDAH DI YOGYAKARTA

  • erika ayu cahyapuspita Universitas Sarjanawiyata Tamansiswa

Abstract

This study aims to examine the effect of firm imageand affective loyalty on WOM. This research was conducted in 162 respondents in Yogyakarta with respondents who used anad bought wardah cosmetic products once or more. The resultsof this study indicate: 1)firm image has a positive effect on WOM, 2) affective loyalty has a positive effect on WOM.

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Published
2019-01-15
How to Cite
CAHYAPUSPITA, erika ayu. PENGARUH FIRM IMAGE DAN AFFECTIVE LOYALTY TERHADAP WORD OF MOUTH PADA KONSUMEN PRODUK KOSMETIK WARDAH DI YOGYAKARTA. JURNAL EKOBIS DEWANTARA, [S.l.], v. 1, n. 11, p. 38-44, jan. 2019. ISSN 2656-4149. Available at: <https://jurnalfe.ustjogja.ac.id/index.php/ekobis/article/view/845>. Date accessed: 30 mar. 2020.
Citation Formats
Issue
Vol 1 No 11 (2018): JURNAL EKOBIS DEWANTARA
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.