Kurniawan, Tony.
" “ANALISIS PENGARUH KUALITAS LAYANAN (RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY, TANGIBLE) TERHADAP KEPUASAN SPBU”." <em>Jurnal Manajemen</em> [Online], 3.2 (2013): 47 - 59. Web. 13 Jul. 2025