KURNIAWAN, Tony.
 “ANALISIS PENGARUH KUALITAS LAYANAN (RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY, TANGIBLE) TERHADAP KEPUASAN SPBU”.
<strong>Jurnal Manajemen</strong>, [S.l.], v. 3, n. 2, p. 47 - 59, dec. 2013.
ISSN 2541-4348.
Available at: &lt;<a href="http://jurnalfe.ustjogja.ac.id/index.php/manajemen/article/view/161" target="_new">http://jurnalfe.ustjogja.ac.id/index.php/manajemen/article/view/161</a>&gt;. Date accessed: 13 july 2025.
doi: <a href="https://doi.org/10.30738/jm.v3i2.161">https://doi.org/10.30738/jm.v3i2.161</a>.