sabtu, a. (2018). pengaruh customer trust, customer satisfaction, ability dan benevolance terhadap customer loyalty di restoran cepat saji mc donald's ambarukmo di yogyakarta. JURNAL EKOBIS DEWANTARA, 1(9), 85-95. Retrieved from http://jurnalfe.ustjogja.ac.id/index.php/ekobis/article/view/599